Nutritional Therapy Consultations

Terms and conditions
Consultations are to be paid for in advance. The agreed date and time for a consultation will not be confirmed until full payment for the consultation is made.
If a further consultation is necessary, a date and a time will be agreed in the first consultation and payment will be taken fat this time.

Cancellation and returns policy

If no preparation work has been carried out prior to the initial consultation it can be cancelled and a full refund can be made as long as more than 24 hours’ notice has been given.
Follow up consultations require work between consultations and therefore a refund is not possible. A consultation can be cancelled and re arranged with more than 24 hours’ notice. If a consultation is cancelled less than 24 hours in advance, then no refund is possible.

Coaching Calls

Terms and Conditions
Payment for coaching calls must be made in advance
Cancellation and returns policy

If no preparation work has been carried out prior to the coaching call it can be cancelled and a full refund can be made as long as more than 24 hours’ notice has been given.

Weight loss programmes and diabetes programmes

Payment for Weight Loss and diabetes programmes must be made in advance of the first agreed meeting.

Cancelation and returns policy

If a weight loss or diabetes programmes is cancelled more than 24 hours prior to the date of the first agreed appointment, then a full refund will be given.
With more than 24 hours’ notice appointments can be cancelled and rescheduled at no loss to the client. If cancelation is less than 24 hours then then the appointment is lost.
Refunds cannot be made for programmes which are not completed by the client part way through the programme.

Food Intolerance Testing

Once a payment had been made for a food intolerance test the kit will be sent out to the customer by first class post and to be signed for.
Once the results come back the customer will then be emailed the results followed shortly by a hard copy along with an intolerance guide book.

Returns Policy
If for some reason the customer chooses not to use the test kit, the kit can be returned within 30 days and a full refund will be made. The test kit must be in good condition and un-tampered with. Return to Helen Buchan at:

27, Linden Road
Gosforth
Newcastle Upon Tyne
NE3 4EY

No refund will be made for the cost of the packaging